Covid-19 | Doing our part..
to our community,
Over the past several months, in order to help reduce the spread of Covid-19, we have made the necessary decision to keep our physical location temporarily closed. We are doing our utmost to ensure not only the safety of our staff & distribution centre, but you, our loyal clients around the world as well.
As we move into this new phase with our physical brick and mortar, we will do our utmost to ensure the safety of all. We promise to continue sharing information & updates with you.
We value you and thank you for your understanding and constant support.
If you have any questions or concerns please don't hesitate to contact us
what you can expect
Our physical location has re-opened as of May 19th. However, we will have reduced hours to Monday to Saturday 12pm - 5pm. This additional time will assist our team with our enhanced cleaning procedures and hygiene protocols.
As each client enters our physical location, we ask that you utilize the hand sanitizer provided upon entry. There will also be additional hand sanitizer stations throughout our concept store.
Please note: should you feel unwell or have traveled within 14 days, we kindly request that you stay home and visit us once you’re feeling better.
Increase Hygiene Protocols
We’ve increased our frequency of cleaning and sanitization, including:
- regular and increased sanitization of high traffic surfaces.
- sanitized product and fitting rooms after each use.
- multiple hand sanitizer stations throughout.
- the sanitization of our sales counter and credit/debit terminals after each transaction.
- all sales staff will use a mask while they assist you.
We request that each client make a conscious effort to practice social distancing of 6 feet.
PPE - Protection Gear
Our Design Consultants and team members gear, for both their protection and your own. Each individual will be equipped with a mask and gloves to better assist you safely.
For the convenience of our local clients, we will be offering curb-side pick up. Merely pull up, notify us via phone of your presence, and as you see a staff member approaching - open your trunk. Your parcel will be safety placed within.
How Long Will the Retail Store be Closed?
Our physical location is no longer closed! As the government moves to reopen businesses, we have taken the necessary steps to follow Covid-19 guidance and beyond. However, our hours have been limited to Monday to Saturday 12pm - 5pm, as have our visitors to maintain the safety of our team and clients.
Can I shop online?
Yes! Thanks to our hygiene protocols the safety of our staff & distribution centre have allowed our online store to remain open.
Visit us at secretlocation.ca
Will my package/returns be delayed?
We are currently not experiencing any delays with our couriers! Note: couriers have waived all signature requirements on shipments.
Please include a phone number along with your shipping address so that the courier may contact you upon arrival.
What safety protocols have been in place?
- All inbound & outbound packages has undergone a sanitary process to assure the safety of your order & all those who have handled it.
- Packaging & products are always handled with PPE, sanitized, and set aside - awaiting to be picked up and sent out for delivery.
- Please see above for a more inclusive list of our Covid-19 efforts and Hygiene Protocols.